Your agency has finally concluded that following up on late-paying and past-due customers is too big an E&O exposure and too expensive and time consuming to continue. You believe it would be in order to contact all of your customers and advise that you are discontinuing this practice. What is your next step?
This content is exclusive to IIABA Members, please sign in above to view.
Don’t know your login and password? Use the 'Forgot your password' link on the login page.
