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Claims Frequency Data

Claims FrequencyUnderstanding what drives E&O claims can provide direction in areas within the agency's operation to focus risk management efforts. This section looks at the claims data generated from all of the claims submitted to the Swiss Re claims department providing the who, what, where, when, and how.

 
Commercial vs. Personal Lines -which drives claims?
Traditionally commercial lines account for the largest percentage of E&O claims. This graph provides the breakdown for commercial vs. personal.
Traditionally commercial lines account for the largest percentage of E&O claims. This graph provides the breakdown for commercial vs. personal.
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What size agency has more claims?
What Size Agent Has More Claims? This graph looks at the percentage of claims by agency staff size.
What size agencies have more E&O claims? This graph looks at the percentage of claims by agency staff size.
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What transactions drive most E&O claims?
Are new business transactions more likely to drive E&O claims than renewals. Check out this graph for the answer.
Are new business transactions more likely to drive E&O claims than renewals? Check out this graph for the answer.
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What types of errors are being alleged?
Customers can allege anything in an E&O claim against the agency. This graph shows the most common allegations.
Customers can allege anything in an E&O claim against the agency. This graphs shows the most common allegations.
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What types of underlying policies are most frequently involved?
When placing coverage, what policies are most likely going to generate E&O claims? You may want to focus on CGL, but check out this graph.
When placing coverage, what policies are most likely going to generate E&O claims? You may want to focus on CGL, but check out this graph.
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Where in the process are errors made?
This graph looks at where in the process of serving customer errors occur.
This graph looks at where in the process of serving customer errors occur.
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Who in the agency is most frequently involved?
Who in the agency is most likely to be involved in an E&O claim? This graph shows you, allowing you to target employee to increase risk management awareness.
Who in the agency is most likely to be involved in an E&O claim? This graph shows you, allowing you to target employee to increase risk management awareness.
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Who is suing the agent/broker?
This graph looks at who is suing the agent and the agent's role in the transaction. Take notice of the percentage of claims involving the carrier bringing action against the agent.
This graph looks at who is suing the agent and the agent's role in the transaction. You'll see the vast majority of claims involve the customer suing the agent. Take notice of the percentage of claims involving the carrier bringing action against the agent.
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