Free EO Publication EO Risk Management Meeting the Challenge of Change
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Free E&O Publication--"E&O Risk Management--Meeting the Challenge of Change"
Visit the E&O Happens Website to download E&O desk reference material and share with staff.
· Understanding Agent Duties: Explore how an agent’s standard of care is determined along with key components for determining negligence. The concept of balancing legal duties to the customer while running the agency in a way that creates more customer value is discussed.
· An E&O Claim – 360˚ View: Identify the exposures that may cause an uncovered claim, supported by current statistics, in order to deploy your risk management efforts in the right places. It also provides examples of sample claims.
· Agency Defense – Documentation: There two primary defenses when faced with an E&O claim: invariable practice and documentation. Understanding the need to document, what is meant by “good documentation” and the advantage of using disclaimer language are just some of the key points explored.
· E&O Considerations of Agency Operations: Over time agencies have had to adapt their operations because of changes in carrier capabilities and workflows, the implementation of tools like upload/download, and competitive raters. This section will explore areas in the agency’s daily operations that may open the agency up to an E&O loss.
· Other sections of interest: E&O Issues with Certificates, E&O Exposures When Using Social Media, Limiting Exposures to Data Breaches, and Minimizing E&O Exposures From Excess and Surplus Lines.
Whether preparing to attend a Big “I” state association E&O seminar or sharing materials with agency staff to create a culture of E&O risk management awareness, the “E&O Risk Management: Meeting the Challenge of Change” publication is a great free resource on www.iiaba.net/EOhappens.
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