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Problems_with_Organizational_Structure
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Problems with Organizational Structure
Many E&O claims are the result of miscommunications or incomplete transactions between agency staff members. The more people who must touch a transaction to complete it, the more likely something will not get done as it should. In an automated world, organizations should be flatter and look for ways for transactions to be handled start to finish by the same person. Whenever a transaction is passed from person to person, the potential is increased for someone to “drop the ball” and this is a point of E&O vulnerability.
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